Casual Security Officer - Concierge, Control Room, & Operations Centre | VIC - Melbourne CBD and Inner Suburbs

Job Description

This role is predominantly based in Melbourne CBD and requires availability to work across sites in Clayton and Wantirna South.

What G4S can offer you

• Great pay rates: $35.55 p/h (weekdays) - $63.98 p/h (Sundays) + 11.5% Super 
• A variety of shifts available: Shifts ranging between 8, 10 and 12 hours across a 24/7 roster.
• Upskilling provided across a variety of roles and locations: Gain experience across different sites, roles and systems, including Concierge, Security Operations Centre and Control Room positions. 
• Join a genuine market leader in security: We're the world's biggest integrated security company operating in over 90 countries globally.

About the roles and team

We're looking for motivated and customer-focused Security Officers to join our team and provide ad hoc casual coverage across multiple client sites in the Melbourne CBD, Wantirna South, and Clayton. You will be primarily based in the CBD, covering a variety of roles including Concierge, Security Operations Centre and Control Room duties with a focus on communication and system utilisation. 

In the roles you will:

• Provide excellent customer service: Meet and greet staff, visitors, and contractors, providing a positive and professional first impression.
• Maintain security: Control access to our client's sites, monitor CCTV and alarms, conduct patrols, and respond to incidents.
• Ensure smooth operations: Assist with deliveries, manage access cards, and provide support to the Security Operations Centre team.
• Communicate effectively: Liaise and build rapport with staff at all levels of the organisation, both in person and over the phone. This includes assisting with the telephone call centre helpdesk function for our corporate client's internal security phone lines and emergency line.
• Uphold safety: Be prepared to respond to emergencies, following established processes and procedures. This includes remote incident response and coordination, liaising with internal and external staff regarding security matters, and making emergency calls to triple zero and police, when required
  

What we're looking for

• Holder of a current Victorian Security Licence
• Completed a Certificate II or III in Security Operations
• Current First Aid & CPR qualifications (or willing to obtain)
• Excellent communication and interpersonal skills
• Experience in a Concierge or Control Room environment
  

The recruitment process

G4S runs a staged recruitment process which includes:

1. Applying online with your CV
2. A quick 20-minute phone call with our Talent Advisor 
3. A face-to-face or online interview
4. Background checks including a medical assessment, national police check and reference checks. 

About G4S Australia & New Zealand

G4S, An Allied Universal® Company is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. With a workforce of approximately 800,000 employees worldwide and over 2,000 across Australia and New Zealand, we leverage global best practices to help deliver our promise locally: keeping people safe so our communities can thrive. We partner with Government, industries and law enforcement agencies to deliver Integrated Security and Justice Services across a diverse range of portfolios, including Port Phillip Prison, Mount Gambier Prison, Prisoner Transport Operations, Court Security, Custody Centres, Corporate Security, Mobile Speed Cameras, our Support Offices, and more.

For more information about G4S Australia and New Zealand, please visit g4s.com.au. To explore a career with G4S, please visit g4s.com/careers-anz. To hear directly from our staff about why they enjoy working at G4S, visit g4s.com/careers-anz/life-at-g4s.